Privacy Policy

Last updated: January 19, 2026

Mosafy operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Mosafy is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from that information:

• Contact information, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your previous transactions.
• Communications with us, including information you provide when contacting customer support.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
• Automatically through the Services, including from your device when you use our products or Services or visit our website, and through cookies and similar technologies.
• From our service providers, including when we engage them to support certain technologies or collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services and fulfill our agreement with you. This includes processing payments and orders, remembering your preferences and products of interest, sending account notifications, processing purchases and any applicable returns or exchanges, creating and managing your account, arranging shipping, enabling reviews, and providing a personalized shopping experience.

We may also use your information to recommend products related to your purchases and to improve the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending marketing messages by email, text message, or mail, and displaying advertisements on our Services or other websites.

These advertisements may be based on products you have purchased or added to your cart and other activity on the Services, subject to applicable law and your privacy choices.

Security and Fraud Prevention

We use your personal information to verify your account, provide a secure payment and shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you create an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone.

Communicating With You

We use your personal information to provide customer support, respond to your requests, deliver the Services effectively, and maintain our business relationship with you.

Legal Purposes

We use your personal information to comply with applicable laws and respond to valid legal processes, including requests from law enforcement or government authorities.

We may also use this information to investigate or participate in legal proceedings, respond to discovery requests, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

• To Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• To business and marketing partners that provide marketing services and advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. These partners use your information according to their own privacy policies. Depending on where you live, you may have the right to opt out of information sharing for targeted advertising.
• When you instruct us, request that we do so, or otherwise consent to disclosure, including to arrange product delivery or through your use of social media widgets or login integrations.
• To our affiliates or other entities within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy; to comply with legal obligations, including subpoenas, warrants, and similar requests; to enforce applicable terms or policies; or to protect the Services and our rights or the rights of our users and others.

Our Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them.

Information you submit through the Services is transmitted to and shared with Shopify and other third parties, which may be located outside your country of residence.

To help protect, grow, and improve our business, we also use certain enhanced Shopify features that incorporate information from your interactions with our store, other merchants, and Shopify.

To provide these features, Shopify may use personal information collected from those interactions. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests concerning your rights regarding that processing.

To learn more about how Shopify uses personal information and the rights you may have, visit Shopify’s Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Depending on where you live, you may exercise certain privacy rights through Shopify’s privacy portal:

https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by us, please review its privacy policy, security practices, and terms. We do not guarantee and are not responsible for the privacy or security of these websites or the accuracy, completeness, or reliability of their content.

Information you share in public or semi-public spaces, including third-party social media platforms, may be visible to other people and used by them independently of us.

Including a link does not, by itself, constitute an endorsement of the platform, its content, or its owners or operators, except where expressly stated in the Services.

Children’s Information

The Services are not intended for use by children, and we do not knowingly collect personal information directly from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, please contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information belonging to individuals under 16, as those terms are defined by applicable law.

Security and Retention of Your Information

No security measure is perfect or impenetrable, and we cannot guarantee complete security. Information you send to us may not be secure during transmission. Please avoid using unsecured channels to send sensitive or confidential information.

How long we retain personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions permitted by law.

• Right to Access or Know: You may have the right to request access to the personal information we hold about you.
• Right to Delete: You may have the right to request deletion of your personal information.
• Right to Correct: You may have the right to request correction of inaccurate personal information.
• Right to Data Portability: You may have the right to receive a copy of your personal information and, in certain circumstances, request its transfer to a third party.
• Right to Opt Out: Depending on applicable law, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.
• Communication Preferences: You can unsubscribe from promotional emails at any time using the unsubscribe link in those emails. You may still receive non-promotional messages about your account or orders.

If You Live in the United Kingdom or European Economic Area

Subject to exceptions and limitations under applicable law, you may also have the following rights:

• Objection and Restriction of Processing: You may have the right to ask us to stop or restrict processing of your personal information for certain purposes.
• Withdrawal of Consent: Where we rely on your consent to process personal information, you may withdraw it. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights

You may exercise your rights through the options available in the Services or by contacting us using the details below.

For information about Shopify’s processing and your rights concerning information processed by Shopify, visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing a request, as permitted or required by applicable law.

Where applicable law permits, you may appoint an authorized agent to submit a request on your behalf. We may require evidence that the agent is authorized to act for you and may ask you to verify your identity directly with us.

We will respond within the timeframe required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal our decision by contacting us or to submit a complaint to your local data protection authority or other competent regulator.

For the European Economic Area, a list of supervisory authorities is available at:

https://edpb.europa.eu/about-edpb/about-edpb/members

International Transfers

We may transfer, store, and process your personal information outside your country of residence.

Where we transfer personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms where required, such as the European Commission’s Standard Contractual Clauses or equivalent UK mechanisms, unless the destination country has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

We will publish the revised policy on this website, update the “Last updated” date, and provide notice where required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise your privacy rights, please contact us:

Email: info@mosafy.com

Mailing address:
Mosafy
Kinkerstraat 139C
1053 DM Amsterdam
The Netherlands

For the purposes of applicable data protection laws, Mosafy is the controller of your personal information.