Return Policy

At Mosafy, all our products are custom-made especially for you 💛
For this reason, we do not accept returns for a change of mind, and orders can be canceled only before production has started, except where applicable law provides otherwise. If you need to cancel, please contact us as soon as possible.

1. Personalized Products

Our photo mosaics are fully personalized using your photos. They cannot be returned or exchanged for a change of mind.

Please carefully review your order and preview before completing your purchase.

This does not affect your rights if your product is defective, arrives damaged, or does not match your order.

1. Damaged or Incorrect Products

We do our best to deliver every product in perfect condition. If your order arrives damaged or you receive the wrong product, we’re here to make it right.

How to Report Damage or an Issue:

• Please report the issue within 14 days of delivery so we can resolve it promptly.
• Complete our returns and service form using the link below.
• Include clear photos of the product and packaging.

Returns & Service Form:
https://forms.gle/EuzLNwVsnbFt1yPW9

After reviewing your request, we will provide an appropriate solution at no additional cost, such as a replacement product. Where required by applicable law, we will provide a refund.

The 14-day reporting period does not limit any rights you have under applicable law.

1. Contact

If you have questions about this Return Policy or aren’t sure whether it applies to your situation, please contact us. We’re happy to help.

Email: support@mosafy.com

Warmly,
Mila | Mosafy Customer Support 💛