Privacy Policy

Last updated: October 6, 2026

At Mosafy, we value your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you may have when visiting www.mosafy.com or using our services.

1. Information We Collect

When you visit our website, place an order, upload photos, or contact us, we may collect:

• Contact information: Your name, email address, phone number, billing address, and shipping address.

• Order information: Details about the products you purchase and your order history.

• Uploaded photos: The photos and other images you provide to create your personalized photo mosaic.

• Payment information: Payments are processed by secure payment providers. We do not store your full payment card details.

• Website usage information: Information about your device, browser, IP address, pages visited, and interactions with our website.

• Cookies and similar technologies: Information used to operate our website, remember preferences, analyze performance, and support advertising.

• Customer communications: Information you provide when contacting us for assistance.

2. How We Use Your Information

We use your information to:

• Create your personalized photo mosaic.

• Process payments and fulfill and deliver orders.

• Send order confirmations, shipping updates, and other service messages.

• Provide customer service and resolve order issues.

• Maintain and improve our website and services.

• Send marketing communications and provide relevant advertising, where permitted by law and subject to your choices.

• Prevent fraud, protect our services, and comply with legal obligations.

3. How We Protect Your Information

We use appropriate technical and organizational measures to help protect your personal information against loss, misuse, and unauthorized access. However, no method of internet transmission or electronic storage is completely secure.

4. Sharing Your Information

We may share relevant information with:

• Shopify and other technology providers that support our online store.

• Payment providers that securely process transactions.

• Production partners that help create your personalized products, including the photos needed to fulfill your order.

• Shipping partners that deliver your order.

• Marketing and analytics providers that help measure website performance and support advertising.

• Authorities or other parties when disclosure is required by law or necessary to protect legal rights.

Sharing information with advertising partners may qualify as a “sale,” “sharing,” or processing for “targeted advertising” under certain US state privacy laws. Where applicable, you have the right to opt out of these activities.

5. Data Retention and International Processing

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing our services, meeting legal and accounting obligations, and resolving disputes.

This also applies to uploaded photos. Retention periods depend on the purpose for which the information is used and applicable legal requirements.

Your information may be processed in the Netherlands, the United States, and other countries where our service providers operate. Where required, we use appropriate safeguards for international transfers of personal information.

6. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Obtain a portable copy of your information.

• Opt out of the sale or sharing of personal information or its use for targeted advertising.

• Withdraw consent where processing is based on consent.

• Appeal a decision concerning a privacy request, where applicable.

To submit a request, email Support@mosafy.com. We may need to verify your identity before completing your request. We will respond in accordance with applicable law and will not discriminate against you for exercising your privacy rights.You can unsubscribe from marketing emails using the unsubscribe link in those emails. You may still receive messages related to your orders.

7. Cookies and Privacy Choices

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our store, and support marketing activities. You can manage cookies through your browser settings and any privacy controls available on our website. Blocking certain cookies may affect website functionality. Where required by applicable law, we honor recognized opt-out preference signals, such as Global Privacy Control. You can also contact Support@mosafy.com to request an opt-out from the sale or sharing of your personal information or its use for targeted advertising.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the updated date shown above. We will provide additional notice where required by law.

9. Contact

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

Email: Support@mosafy.com

Website: www.mosafy.com

Dutch Chamber of Commerce registration number (KVK): 96560398