Refund Policy

At Mosafy, every photo mosaic is made especially for you 💛 If something goes wrong, we’re here to help find a fair and appropriate solution.

Personalized Products

Our photo mosaics are custom-made using the photos you provide. For this reason, we do not accept returns for a change of mind, and orders cannot normally be canceled once production has started. This does not affect your rights if your product is defective, arrives damaged, does not match your order, or if applicable law otherwise entitles you to cancellation or a refund.

Quality Issues

If something isn’t right with your mosaic, please let us know so we can help.

• Report the issue within 14 days of delivery.

• Complete our service form using the link below.

• Include clear photos showing the issue and your order number.

Service form:

https://forms.gle/TiuC9Qkm2hVGP5ro7

Once we have reviewed your request, we’ll work with you to find an appropriate solution, such as a free reprint or replacement. Where appropriate or required by applicable law, we will provide a refund.

The 14-day reporting period helps us resolve issues promptly and does not limit any rights you have under applicable law.

Damaged Deliveries

If your order arrives damaged, please report it as soon as possible through our service form. We will send you a new free product. :)

Include clear photos of:

• The damaged product.

• The packaging, including any visible damage.

• The shipping label, if available.

Service form:

https://forms.gle/TiuC9Qkm2hVGP5ro7

Please keep the product and packaging while we review your request. Contact us before returning anything so we can provide instructions.

Refunds

If a refund is approved, we’ll notify you by email and issue it to your original payment method.Refunds typically appear in your account within 5–10 business days, depending on your bank or payment provider. We will process refunds within any timeframe required by applicable law.

💛 Our Promise

Your memories matter to us. If something goes wrong with your order, we’ll work with you to make it right. If you have questions about this policy, complete our service form or email us at support@mosafy.com.